The payments need to be settled so that the expenses and income differences could be identified Tensone, It also enables to identify the revenue and accordingly the decisions could be taken. In both the hotels the integration between cloud and web software was effective due to the smooth recording to revenue and payment settlement. The collaboration between these two software helps in storing and retrieving the information in an appropriate manner so that it could be used for the future purpose.
At the same level it is essential to mention that the PMS also record the loyalty and feedback received from the customers.
The housekeeping services from both the ventures were effective and quiet appreciable. It is to acknowledge that the comfort and luxury is the result of best and quality housekeeping services. It is to acknowledge that without the support of housekeeping staff and their efficiency it is impossible to deliver the luxury and comfortable services to the customers.
In both the hotels the housekeeping staff was appropriate and it provides immense comfort. The service quality was justifiable. The offered services by the housekeeping staff was related to the cleaning of the rooms on the regular basis and most importantly ensuring the hygiene in the rooms, bed and other parts of the hotel.
Further the major consideration has been given to provide the clean bed sheets as well. Most importantly in Palace of Agra the whole decoration was done as per the theme and it give addition to our presentation Krakel, These kinds of services are always appreciable by the guests. The housekeeping was so good in communication especially in Goa. The housekeeping service was very fast. Further all the employees in housekeeping staff were actually highly professional and trained.
Their experience was reflected within their work. The list of services provided by the housekeeping staff also include the cleaning of floors as well.
The housekeeping supervisor was actually very much focused towards the quality of the services. The most appreciable aspects of the services provided by the housekeeping staff was that they were very much supportive and humble which is itself a part of their hospitality and it just added the pleasant environment Birge and Linetsky, Further the housekeeping staff was also always ready to concentrate on the complaints and rectify the service related errors.
Further the innovative and unique services include the variety of food and interesting room services like surprising gifts to the guests which were the part of hospitality. The inside decoration of the rooms were also done as per the demand and wish of the guests staying into different rooms.
The major quality of the house keeping staff was that they provide all their services on time and it was just pleasant to get comfortable and luxury treatment at both the ventures.
The housekeeping staff was also indulged into the maintenance related aspects. The repairing and setting up of the equipments was also their responsibility and they have dealt with such problems in an appropriate way.
They transfer the requests to their supervisor and get the solution for the same with mediate effect Besterfield, The most significant element is that the housekeeping staff was also responsible to ensure the safety within the room.
The guests witness the regular scrutiny of the rooms related to electric fittings and other appliances. Thus the housekeeping staff in both the ventures was responsible to provide extra ordinary services.
It raises the quality standards very high and the experience level of the guests was also quite satisfactory. Current service delivering process within the hotels was quiet collaborative and smooth. The housekeeping staff remains in touch with front office and their supervisors. The communication for the same was very clear. The integration between the housekeeping staff, their supervisors and the front office was clear and fast as well. It helps both the organizations to deliver quick services to their customers.
The service delivery procedure was not so long as it may frustrate the customers. So it was another area of appreciation for both the ventures. Topics that could be used for your Travel and Tourism dissertation cover subjects such as travel, Ecotourism, Dark tourism, Inbound and Outbound tourism and Domestic tourism. Ecotourism or Ecological Tourism became a travel concept in the late s when globally there was increasing environmental awareness and people were wishing to visit natural locations rather than man-made tourist destinations; this form of tourism grabs the attention of those interested in ecological and social concerns.
Ecotourism is defined as travel to undisturbed destinations where the tourist is educated about the area and physical landscape; cultural heritage and characteristics are the main attractions and provides opportunities to help support local communities or fund economic development and conservation of sites or cultural traditions.
In general, ecotourism focuses on the way tourists can live harmoniously with the planet. Topics that could be discussed within your tourism dissertation include:. Dark tourism is also known as grief tourism or black tourism. Dark tourism involves travelling to sites associated with suffering, death and atrocities such as castles and battlefields such as Culloden in Scotland, Auschwitz, nuclear disaster zones and genocide memorials.
Dark tourists seek to and understand the causes behind these events and reflect on the nature of humans involved. Possible areas to research for your tourism dissertation include:. The case study of Ground Zero. Generally, hospitality refers to jobs in the hospitality industry, such as hotels and resorts, restaurants, catering and casinos alongside any hospitality positions that deal with tourists.
Hospitality involves the relationship process between the hotel and a guest. It also involves the act of being hospitable, such as guest reception and entertainment with friendliness, goodwill and liberality.
Hospitality is also known as the act of giving care and kind-heartedness to whomever is in need. Hospitality is important to modern day businesses, and one of the following topics could make for a good tourism dissertation:. The case study of Lastminute. While writing papers with our help, you can significantly improve your writing skills and learn formatting and structuring rules. You are in no way encouraged to pass the completed paper as one of yours, but instead you should take it as a basis for writing a paper of your own.
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ii ABSTRACT This study attempts to identify the quality attributes of the hotel services. To measure service quality and customer satisfaction in the hotel industry, there are some models.
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